Shipping policy


1. Processing Times

All orders are processed within 2–5 business days. During busy periods (new releases, holidays), processing may take longer.

You will receive a confirmation email once your order has shipped.


2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated delivery times

  • Netherlands: 1–3 business days

  • EU countries: 3–10 business days

  • Rest of the world: 7–21 business days

These delivery times are estimates provided by the postal carrier and cannot be guaranteed.


3. Tracking Options

We offer both untracked and tracked shipping options, depending on your location and the weight of your order.

Untracked Shipping

Untracked shipping is the most affordable option and is available for many destinations. However, choosing untracked shipping means accepting the risk of the package being lost or delayed in transit.

Once your order is marked as fulfilled and handed over to the postal carrier:

  • We no longer have control over the package

  • We are not responsible for lost, delayed, or damaged untracked shipments

  • Refunds will not be issued for lost untracked orders

If you want delivery security, we recommend choosing tracked shipping.

Tracked Shipping

Tracked shipping is available for most destinations. This option provides a tracking number so you can follow your order’s progress.

Tracking availability and pricing depend on your country and the weight of your order. If tracking is available for your location, you will see the option at checkout.


4. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We cannot predict or control these fees.


5. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct at checkout.

If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipment costs.

We are not responsible for lost mail caused by incorrect addresses or postal service errors.


6. Lost or Delayed Packages

Once your order has been handed over to the postal carrier, delivery is outside our control.

  • Untracked orders cannot be replaced or refunded if lost

  • For tracked orders, we will assist you in filing a claim with the carrier if needed


7. Preorders & Combined Orders

If you purchase a preorder item together with in‑stock items, the entire order will ship once all items are available.

If you prefer separate shipments, please place separate orders.


8. Return Shipping (Summary)

For return conditions, please refer to our Refund & Returns Policy. Return shipping costs vary depending on the reason for return and your location.